Refund and Returns Policy

General Return Policy
Deadline: The request must be made within a specified period (generally 7 to 15 consecutive days from the date of receipt of the product).

Product Condition: The item must be new, unused, unwashed, in the same condition in which it was delivered, and with its original tags and packaging intact.

Proof of Purchase: It is mandatory to present the purchase invoice, order number, or digital receipt.

Products Not Eligible for Exchange or Refund
For hygiene reasons or due to the nature of the offer, the following are generally excluded:

Personal items or underwear.

Products on clearance, at a discount, or marked as «Final Sale.»

Customized or made-to-measure items.

Types of Refund or Exchange
Size or Product Exchange: Subject to inventory availability at the time of the claim.

Store Credit: Issuance of a coupon or credit note for the assigned value for future purchases.

Refund: If applicable, refunds are usually processed using the same payment method used for the original purchase.

Recommendation: Shipping costs for returns or exchanges due to reasons other than manufacturing defects are usually the responsibility of the buyer. Please contact Juan Tamanaco Shop’s Customer Service or Support team directly to verify the current policies applicable to your order.

Need help?

Contact us at email for questions related to refunds and returns.